Please read these terms carefully before using our services.
"CaronTour", "we", "us" or "our" refers to CaronTour Ltd, a company registered in England and Wales. "You" or "passenger" means any person making or travelling under a booking. "Journey" means the transfer service described in your booking confirmation.
A booking is only confirmed when you receive a written confirmation email containing your unique booking reference. We reserve the right to decline any booking at our discretion.
It is your responsibility to ensure all booking details — including pick-up address, destination, date, time and passenger count — are accurate. CaronTour accepts no liability for losses arising from incorrect information provided by the customer.
All prices quoted are in GBP and include VAT at the current rate where applicable. The price confirmed at the time of booking is fixed and will not change unless you subsequently amend the booking.
Payment is due at the time of booking unless otherwise agreed in writing. We accept all major debit and credit cards via our secure payment processor.
For airport pick-ups, we monitor your inbound flight and will adjust the driver's arrival accordingly at no extra charge, provided the flight number was supplied at the time of booking. We are not liable for delays caused by flight cancellations, customs queues or baggage reclaim beyond our control.
We include 60 minutes of free waiting time for international arrivals and 30 minutes for domestic flights from the actual landing time. After this, additional waiting time is charged at £10 per 15 minutes.
For non-airport pick-ups, the driver will wait up to 15 minutes from the agreed pick-up time before the journey may be recorded as a no-show.
If you fail to appear at the agreed pick-up location within the allowable waiting period, the booking will be treated as a no-show and the full booking value will be charged.
The driver has the right to refuse travel to any passenger whose conduct is disruptive, abusive or potentially dangerous to the safety of others. No refund will be issued in such circumstances.
Passengers are responsible for all damage caused to the vehicle through misuse. The cost of repairs or deep cleaning will be charged to the card used for booking.
Each vehicle has a stated luggage capacity. It is the passenger's responsibility to ensure luggage does not exceed this limit. Oversized or excessive luggage that cannot be safely transported may result in the journey being declined.
CaronTour's liability is limited to the value of the booking in question. We are not responsible for missed flights, missed connections, or consequential losses arising from delays caused by traffic, weather, road closures or other circumstances beyond our control.
We hold full public liability insurance and all vehicles are covered by appropriate motor trade insurance.
Any complaints must be submitted in writing to complaints@carontour.co.uk within 14 days of the journey. We aim to respond within 5 business days.
These terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update these terms at any time. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the new terms.